BAME Helpline Wales is a new helpline for anyone over the age of 18 living in Wales, particularly if you identify as Black, Asian or Minority Ethnic (BAME), or if you would like to speak to someone in a language other than English or Welsh.

The helpline advisors can:

  • Signpost to relevant organisations and services in your area
  • Provide specialist employment advice
  • Signpost and refer to specialist organisations
  • Provide information in a range of community languages
  • Provide information in relation to: Health; Work; Welfare Entitlements; Education; Housing; Personal Safety

The helpline is open 10:30am to 2:30pm, Monday to Friday.

BAME Helpline Wales has been running since early September 2020. It is a multi-lingual telephone helpline delivered by a partnership between EYST, Women Connect First, ProMo Cymru, Henna Foundation and other BAME Stakeholders to provide information, referral and signposting for BAME people to specialist advice, mainstream and community organisations. Funded by Welsh Government via the Voluntary Sector Emergency Fund, the helpline is initially a 6 month pilot project, and aims to respond to the disproportionate impact of the Coronavirus Pandemic on BAME communities.

  • The helpline is running initially as a 6 month pilot funded by Welsh Government via the voluntary sector emergency fund.
  • It is a multi-lingual helpline. Between them the team speak 11 languages and interpretation can be arranged into other languages as required.